Writing Helpful Help

Writing Helpful Help

Help customers help themselves with guidelines for effective Help center content from Michele Wiedemer of Virtual Customer Learning

About this course

Michele Wiedemer of Virtual Customer Learning has been helping companies create how-to resources for their customers for over 20 years. In this course, she shares her expertise in providing content that helps customers help themselves.

This course looks at Michele's three principles for creating effective Help center content:

  • Deciding what to write
  • Making it look good
  • Making it easy to find

 

Curriculum55 min

  • Welcome
  • Introduction 1 min
  • What is Your Help Goal? 3 min
  • Define Your Goal 3 min
  • Did You Set a Goal?
  • Deciding What to Write
  • Introduction 1 min
  • Don't Write, Chunk! 3 min
  • Procedures Aren't Everything 1 min
  • Don't Assume Too Much 2 min
  • Don't Include Too Much 2 min
  • Explain it to a 12-Year-Old 1 min
  • Decide What to Write Summary 1 min
  • Knowledge Check
  • Making it Look Good
  • Introduction 1 min
  • Style is Not Just for Designers 3 min
  • Showing is Better Than Telling 3 min
  • Screen Capture Basics 2 min
  • Simplified Images (SUI) 2 min
  • Animated GIFs 2 min
  • How-To Videos 2 min
  • Make it Look Good Summary 1 min
  • Knowledge Check
  • Making It Easy to Find
  • Introduction 1 min
  • Cover Tasks, Not Functions 3 min
  • Connect Everything with Hyperlinks 2 min
  • A Word About Authoring and Publishing Tools 2 min
  • Apply SEO Techniques 4 min
  • A Sample Search for Information 1 min
  • Make it Easy to Find Summary 1 min
  • Knowledge Check
  • Conclusion
  • Writing Your Help 1 min
  • Once You're Finished
  • Feedback - Tell Us What You Think about the Writing Helpful Help Course
  • What's Next & Other Course Options

About this course

Michele Wiedemer of Virtual Customer Learning has been helping companies create how-to resources for their customers for over 20 years. In this course, she shares her expertise in providing content that helps customers help themselves.

This course looks at Michele's three principles for creating effective Help center content:

  • Deciding what to write
  • Making it look good
  • Making it easy to find

 

Curriculum55 min

  • Welcome
  • Introduction 1 min
  • What is Your Help Goal? 3 min
  • Define Your Goal 3 min
  • Did You Set a Goal?
  • Deciding What to Write
  • Introduction 1 min
  • Don't Write, Chunk! 3 min
  • Procedures Aren't Everything 1 min
  • Don't Assume Too Much 2 min
  • Don't Include Too Much 2 min
  • Explain it to a 12-Year-Old 1 min
  • Decide What to Write Summary 1 min
  • Knowledge Check
  • Making it Look Good
  • Introduction 1 min
  • Style is Not Just for Designers 3 min
  • Showing is Better Than Telling 3 min
  • Screen Capture Basics 2 min
  • Simplified Images (SUI) 2 min
  • Animated GIFs 2 min
  • How-To Videos 2 min
  • Make it Look Good Summary 1 min
  • Knowledge Check
  • Making It Easy to Find
  • Introduction 1 min
  • Cover Tasks, Not Functions 3 min
  • Connect Everything with Hyperlinks 2 min
  • A Word About Authoring and Publishing Tools 2 min
  • Apply SEO Techniques 4 min
  • A Sample Search for Information 1 min
  • Make it Easy to Find Summary 1 min
  • Knowledge Check
  • Conclusion
  • Writing Your Help 1 min
  • Once You're Finished
  • Feedback - Tell Us What You Think about the Writing Helpful Help Course
  • What's Next & Other Course Options