How to Write Content For Customer Education with Michele Wiedemer 46 min
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How to Write Content For Customer Education with Michele Wiedemer
There are ways to create effective help resources, and in this episode of The Visual Lounge, Michele Wiedemer shares her twenty years of knowledge for creating, evaluating, and improving your customer-facing help content.
What is help content?
You don’t have to be a technical writer to create content that helps people use your product. Your content just needs to help your customers help themselves.
Customer education content helps customers to solve problems and perform the tasks they need. Providing this content is an essential ingredient for ensuring the success of your product with your customers.